Terms & Conditions

Changes to These Terms

We may update these Terms from time to time. Any changes become effective immediately upon publication on this Website. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.

Eligibility

By using this Website, you represent that you are at least 18 years of age or have the permission of a parent or legal guardian to make purchases through this Website.

Products

Pango offers premium apparel, including linen shirts, linen pants, and other products that may be introduced from time to time.

We make every reasonable effort to accurately display our products, including colours, sizing, descriptions, and imagery. However, due to differences in screen settings, photography, and the natural characteristics of linen and other natural materials, slight variations in colour, texture, weave, and finish may occur and are not considered defects.

We reserve the right to modify, discontinue, or limit quantities of any product at any time without notice.

Pricing & Currency

Prices displayed on the Website may appear in United States Dollars (USD), Australian Dollars (AUD), or another supported currency depending on your selected region or currency settings.

All prices are subject to change without notice.

Although we strive for accuracy, pricing or product description errors may occasionally occur. We reserve the right to correct any errors and to cancel or refuse any order affected by such errors. If payment has already been processed, a full refund will be issued using the original payment method.

Applicable taxes, shipping charges, duties, and import fees will be calculated at checkout where applicable or remain the responsibility of the customer, depending on the destination country.

Orders

All orders are subject to acceptance and product availability.

After placing an order, you will receive an email confirming receipt of your order. This email does not constitute acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

• Product unavailability
• Pricing or description errors
• Suspected fraud
• Payment issues
• Unauthorised resale
• Any other reason at our reasonable discretion

If payment has already been processed for a cancelled order, a refund will be issued using the original payment method.

Pre-Orders

From time to time, Pango may offer products for pre-order.

Estimated dispatch and delivery dates are provided as guides only and may change due to manufacturing, freight, customs processing, supplier delays, or other circumstances beyond our reasonable control.

We will make reasonable efforts to notify customers of any material delays.

By placing a pre-order, you acknowledge that estimated delivery dates are not guaranteed.

Payment

Payment must be successfully authorised before an order is processed.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Shipping

Shipping estimates are provided for convenience only and are not guaranteed.

Delivery times may vary depending on destination, customs processing, weather conditions, carrier delays, and other circumstances beyond our control.

Pango is not responsible for delays occurring after an order has been dispatched.

Customers are responsible for ensuring that shipping information provided at checkout is accurate.

Ownership of products passes to you once full payment has been received and the goods have been delivered to the shipping address provided.

International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, GST, VAT, or other charges imposed by local authorities.

Unless otherwise stated, these charges are not included in the purchase price and remain the responsibility of the customer.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the matter and, where appropriate, provide a replacement or refund in accordance with applicable consumer laws.

Returns & Refunds

Returns, exchanges, and refunds are governed by our Returns & Refund Policy , which forms part of these Terms.

Unless otherwise specified, returned products must be unworn, unused, unwashed, and returned with all original tags and packaging.

Product Care

Our garments are crafted using natural fibres.

Proper care is essential to maintain the quality and longevity of each garment. Customers are responsible for following the care instructions provided with each product.

Natural wrinkling, softening, fading, texture variation, and minimal shrinkage are expected characteristics of linen and other natural fibres and do not constitute manufacturing defects.

Promotional Offers

Promotional offers and discount codes cannot be combined unless expressly stated.

Discount codes have no cash value and may be modified or withdrawn at any time.

User Accounts

If you create an account with Pango, you are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that breach these Terms.

Acceptable Use

You agree not to:

• Use the Website for any unlawful purpose.
• Attempt to gain unauthorised access to our systems.
• Interfere with the security or operation of the Website.
• Upload malicious software or code.
• Copy, scrape, reproduce, or exploit Website content without our prior written permission.

Intellectual Property

All content available on this Website, including photographs, product images, graphics, logos, trademarks, text, designs, videos, software, branding, and other materials, is owned by or licensed to Pango and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or otherwise used without our prior written permission.

User Content

If you submit reviews, photographs, videos, or other content to Pango, or tag us on social media, you grant Pango a worldwide, royalty-free, non-exclusive licence to use, reproduce, publish, and display that content for marketing and promotional purposes unless you request otherwise.

Third-Party Services

This Website may contain links to third-party websites or services.

Pango is not responsible for the content, products, services, or privacy practices of third-party websites. Accessing those websites is at your own risk.

Privacy

Your use of this Website is also governed by our Privacy Policy , which forms part of these Terms.

Disclaimer

This Website and all products and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Pango disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

Nothing on this Website constitutes professional advice.

Limitation of Liability

To the fullest extent permitted by applicable law, Pango, its directors, officers, employees, contractors, affiliates, suppliers, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of the Website or purchase of our products.

Our total liability for any claim relating to an order shall not exceed the amount paid by you for that order.

Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded under applicable consumer protection legislation.

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other legislation that cannot lawfully be excluded.

Where our goods come with guarantees that cannot be excluded under Australian law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Force Majeure

Pango shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, supplier interruptions, customs delays, transportation disruptions, internet outages, or other unforeseen events.

Indemnification

You agree to indemnify and hold harmless Pango, its directors, officers, employees, affiliates, agents, suppliers, and representatives from any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising from your breach of these Terms or misuse of the Website.

Governing Law

These Terms are governed by the laws of the State of California, United States, except where mandatory consumer protection laws in your country of residence apply.

Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded, including rights available under the Australian Consumer Law.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and Returns & Refund Policy , constitute the entire agreement between you and Pango regarding your use of this Website.

Contact Us

If you have any questions regarding these Terms, please contact us: